Panda Food Privacy Policy.
Last updated:  29/9/2023

Privacy Policy describes how Panda Food (the "Site", "we", "us", or
"our") collects, uses, and discloses your personal information when you
visit, use our services, or make a purchase from
(the "Site") or otherwise communicate with us (collectively, the
"Services"). For purposes of this Privacy Policy, "you" and "your" means
you as the user of the Services, whether you are a customer, website
visitor, or another individual whose information we have collected
pursuant to this Privacy Policy.

read this Privacy Policy carefully. By using and accessing any of the
Services, you agree to the collection, use, and disclosure of your
information as described in this Privacy Policy. If you do not agree to
this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the
"Last updated" date and take any other steps required by applicable

How We Collect and Use Your Personal Information

provide the Services, we collect and have collected over the past 12
months personal information about you from a variety of sources, as set
out below. The information that we collect and use varies depending on
how you interact with us.

addition to the specific uses set out below, we may use information we
collect about you to communicate with you, provide the Services, comply
with any applicable legal obligations, enforce any applicable terms of
service, and to protect or defend the Services, our rights, and the
rights of our users or others.

What Personal Information We Collect

types of personal information we obtain about you depends on how you
interact with our Site and use our Services. When we use the term
"personal information", we are referring to information that identifies,
relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal
information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to
include in communications with us, for example, when sending a message
through the Services.

features of the Services may require you to directly provide us with
certain information about yourself. You may elect not to provide this
information, but doing so may prevent you from using or accessing these

Information We Collect through Cookies

also automatically collect certain information about your interaction
with the Services ("Usage Data"). To do this, we may use cookies, pixels
and similar technologies ("Cookies"). Usage Data may include
information about how you access and use our Site and your account,
including device information, browser information, information about
your network connection, your IP address and other information regarding
your interaction with the Services.

Information We Obtain from Third Parties

we may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf,
such as:

- Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank
account, credit or debit card information, billing address) to process
your payment in order to fulfill your orders and provide you with
products or services you have requested, in order to perform our
contract with you.
When you visit our Site, open or click on emails we send you, or
interact with our Services or advertisements, we, or third parties we
work with, may automatically collect certain information using online
tracking technologies such as pixels, web beacons, software developer
kits, third-party libraries, and cookies.

information we obtain from third parties will be treated in accordance
with this Privacy Policy. We are not responsible or liable for the
accuracy of the information provided to us by third parties and are not
responsible for any third party's policies or practices. For more
information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfill your orders, to send
notifications to you related to you account, purchases, returns,
exchanges or other transactions, to create, maintain and otherwise
manage your account, to arrange for shipping, facilitate any returns and
exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for
marketing and promotional purposes, such as to send marketing,
advertising and promotional communications by email, text message or
postal mail, and to show you advertisements for products or services.
This may include using your personal information to better tailor the
Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to
detect, investigate or take action regarding possible fraudulent,
illegal or malicious activity. If you choose to use the Services and
register an account, you are responsible for keeping your account
credentials safe. We highly recommend that you do not share your
username, password, or other access details with anyone else. If you
believe your account has been compromised, please contact us
Communicating with you. We use your personal information to provide you
with customer support and improve our Services. This is in our
legitimate interests in order to be responsive to you, to provide
effective services to you, and to maintain our business relationship
with you.


many websites, we use Cookies on our Site. For specific information
about the Cookies that we use related to powering our store with
Shopify, see We use Cookies to
power and improve our Site and our Services (including to remember your
actions and preferences), to run analytics and better understand user
interaction with the Services (in our legitimate interests to
administer, improve and optimize the Services). We may also permit third
parties and services providers to use Cookies on our Site to better
tailor the services, products and advertising on our Site and other

browsers automatically accept Cookies by default, but you can choose to
set your browser to remove or reject Cookies through your browser
controls. Please keep in mind that removing or blocking Cookies can
negatively impact your user experience and may cause some of the
Services, including certain features and general functionality, to work
incorrectly or no longer be available. Additionally, blocking Cookies
may not completely prevent how we share information with third parties
such as our advertising partners.

How We Disclose Personal Information

certain circumstances, we may disclose your personal information to
third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:

With vendors or other third parties who perform services on our behalf
(e.g., IT management, payment processing, data analytics, customer
support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide
services and advertise to you. Our business and marketing partners will
use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of
certain information to third parties, such as to ship you products or
through your use of social media widgets or login integrations, with
your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or
bankruptcy, to comply with any applicable legal obligations (including
to respond to subpoenas, search warrants and similar requests), to
enforce any applicable terms of service, and to protect or defend the
Services, our rights, and the rights of our users or others.

have, in the past 12 months disclosed the following categories of
personal information and sensitive personal information (denoted by *)
about users for the purposes set out above in "How we Collect and Use
your Personal Information" and "How we Disclose Personal Information":


- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

Vendors and third parties who perform services on our behalf (such as
Internet service providers, payment processors, fulfillment partners,
customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

Services may enable you to post product reviews and other
user-generated content. If you choose to submit user generated content
to any public area of the Services, this content will be public and
accessible by anyone.

do not control who will have access to the information that you choose
to make available to others, and cannot ensure that parties who have
access to such information will respect your privacy or keep it secure.
We are not responsible for the privacy or security of any information
that you make publicly available, or for the accuracy, use or misuse of
any information that you disclose or receive from third parties.

Third Party Websites and Links

Site may provide links to websites or other online platforms operated
by third parties. If you follow links to sites not affiliated or
controlled by us, you should review their privacy and security policies
and other terms and conditions. We do not guarantee and are not
responsible for the privacy or security of such sites, including the
accuracy, completeness, or reliability of information found on these
sites. Information you provide on public or semi-public venues,
including information you share on third-party social networking
platforms may also be viewable by other users of the Services and/or
users of those third-party platforms without limitation as to its use by
us or by a third party. Our inclusion of such links does not, by
itself, imply any endorsement of the content on such platforms or of
their owners or operators, except as disclosed on the Services.

Children's Data

Services are not intended to be used by children, and we do not
knowingly collect any personal information about children. If you are
the parent or guardian of a child who has provided us with their
personal information, you may contact us using the contact details set
out below to request that it be deleted.

of the Effective Date of this Privacy Policy, we do not have actual
knowledge that we "share" or "sell" (as those terms are defined in
applicable law) personal information of individuals under 16 years of

Security and Retention of Your Information

be aware that no security measures are perfect or impenetrable, and we
cannot guarantee "perfect security." In addition, any information you
send to us may not be secure while in transit. We recommend that you do
not use unsecure channels to communicate sensitive or confidential
information to us.

long we retain your personal information depends on different factors,
such as whether we need the information to maintain your account, to
provide the Services, comply with legal obligations, resolve disputes or
enforce other applicable contracts and policies.

Your Rights and Choices

on where you live, you may have some or all of the rights listed below
in relation to your personal information. However, these rights are not
absolute, may apply only in certain circumstances and, in certain cases,
we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to
personal information that we hold about you, including details relating
to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the
personal information we hold about you and to request that we transfer
it to a third party, in certain circumstances and with certain

Right to Opt out of Sale or Sharing or Targeted Advertising. You may
have a right to direct us not to "sell" or "share" your personal
information or to opt out of the processing of your personal information
for purposes considered to be "targeted advertising", as defined in
applicable privacy laws. Please note that if you visit our Site with the
Global Privacy Control opt-out preference signal enabled, depending on
where you are, we will automatically treat this as a request to opt-out
of the "sale" or "sharing" of information for the device and browser
that you use to visit the Site.

Right to Limit and/or Opt out of Use and Disclosure of Sensitive
Personal Information. You may have a right to direct us to limit our use
and/or disclosure of sensitive personal information to only what is
necessary to perform the Services or provide the goods reasonably
expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your
personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to
process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails,
and you may opt out of receiving these at any time by using the
unsubscribe option displayed in our emails to you. If you opt out, we
may still send you non-promotional emails, such as those about your
account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

will not discriminate against you for exercising any of these rights.
We may need to collect information from you to verify your identity,
such as your email address or account information, before providing a
substantive response to the request. In accordance with applicable laws,
You may designate an authorized agent to make requests on your behalf
to exercise your rights. Before accepting such a request from an agent,
we will require that the agent provide proof you have authorized them to
act on your behalf, and we may need you to verify your identity
directly with us. We will respond to your request in a timely manner as
required under applicable law.

use Shopify's ad services such as Shopify Audiences to help personalize
the advertising you see on third party websites. To restrict Shopify
merchants that use these ad services from using your personal
information for such services, visit


you have complaints about how we process your personal information,
please contact us using the contact details provided below. If you are
not satisfied with our response to your complaint, depending on where
you live you may have the right to appeal our decision by contacting us
using the contact details set out below, or lodge your complaint with
your local data protection authority.

International Users

note that we may transfer, store and process your personal information
outside the country you live in, including the United States. Your
personal information is also processed by staff and third party service
providers and partners in these countries.
we transfer your personal information out of Europe, we will rely on
recognized transfer mechanisms like the European Commission's Standard
Contractual Clauses, or any equivalent contracts issued by the relevant
competent authority of the UK, as relevant, unless the data transfer is
to a country that has been determined to provide an adequate level of


you have any questions about our privacy practices or this Privacy
Policy, or if you would like to exercise any of the rights available to
you, please email us at